Common Questions

  • General FAQs

    I’d like Mirvac to build a home on my land

     Mirvac currently builds homes only on Mirvac estates.

    I often have questions about my Mirvac home / apartment and need quick fix answers – where do I go / who do I ask?

    Please refer to your Mirvac Owner's Manual, provided at the time of settlement. You can also contact your Strata Manager, Building Manager or Neighbourhood Community Manager.

    What types of matters can Mirvac Customer Relations assist me with?

    Mirvac Customer Relations may be able to assist with a range of queries about your Mirvac property. Please go to the Customer Service page of this website to lodge your query directly to them.

    Outside of Mirvac Customer Relations opening hours, who can I contact if I need urgent assistance? Eg: A fault/damage that is likely to cause injury or which makes the premises unsafe or insecure, such as broken locks or a dangerous electrical fault.

    Emergency situations should be dealt with by the experts - refer to your Mirvac Owner's Manual for the trades that built your home or contact your Building Manager / Strata Manager.

    Is NBN connected to Mirvac’s properties?

    The National Broadband Network is being rolled out throughout Australia. It is available in a number of our master planned communities as well as our apartment towers. Check with your Mirvac Sales Consultant at the project you are interested in, or contact NBN directly for further information.

    Mirvac are building near me – what are the construction hours?

    Each of Mirvac's construction sites have set hours of operation as part of the development consent.

  • FAQs Relating to a Property You Own

    I have just moved into my new Mirvac property – what do I do next?

    It is important to establish accounts for your essential services - insurance, power, gas, water, telephone and internet. Refer to your Mirvac Owner's Manual for suggested service providers.

    Are there any events organised for my community / estate / building?

    Make contact with your Building / Strata / Community manager. They will be able to provide you with information on any upcoming events or meetings.

    I have recently moved into my new property, how can I find out who my neighbours are?

    You will meet your neighbours when out and about doing normal activities. Privacy laws restrict us from providing information on other owners.

    I need to contact someone at Mirvac about problems at my property

    Please go to the Customer Service page of this website and complete the Property I Own - Question / Issue form to lodge your concerns.

    I want to make changes to my property. Will Mirvac do the work?

    Prior to any building work being undertaken or external finishes being changed, you must check with your local council and any other relevant authorities. Once Mirvac have completed a property and handed over the keys and settlement pack we will not be able to assist in further modifications. However, your Mirvac Owner's Manual provided at settlement may contain contact details for some trades if you wish to engage them directly after council and Strata Manager consent has been granted.

    My smoke alarm is beeping – but there is no smoke in the house?

    Your Mirvac home is provided with a self contained smoke detector unit. This has a back up battery. The alarm will "beep" every 30 seconds indicating the back up battery must be renewed.

    How can I maximise the efficiency of my down lights?

    Ensure you replace globes with high quality ones.

    How do I adjust the temperature of my air conditioning?

    Please refer to your Mirvac Owner's Manual and any specific information provided at the time of settlement. Depending on the age of your property, you may need to book a service call with an air conditioning company.

  • FAQs Relating to Apartments

    Can I have a pet in my new apartment?

    Your Contract of Sale contained by-laws. These are the "laws" that will govern what you can and cannot do within your new apartment. Please check with your Solicitor or Sales Consultant for a copy of these by-laws.

    What process do I need to follow to make variations to my new apartment?

    Firstly make contact with your Mirvac Customer Relations Consultant. They will be able to guide you through the appropriate process.

    Can I install timber floors in my new apartment?

    Make contact with your Mirvac Sales Agent or Customer Relations Consultant to discuss.

    When can I view my new apartment?

    Please make contact with your Mirvac Customer Relations Consultant. A viewing will depend on the construction program.

    When can I collect my keys and move in?

    Key collection is available after settlement. Contact your Mirvac Customer Relations Consultant to discuss the date of settlement and location for key and settlement pack collection. When moving into an apartment building, you must contact the building manager to book a lift. The building manager will hang protective curtains inside the lift to minimise damage.

    I would like to gain access into the common facilities – who should I contact?

    Your Mirvac settlement pack may have contained swipe passes for the common facilities. In most instances, the pass that allows access into the lift or through lobby doors also allows access into the common facilities. If not, please contact the Building Manager or Strata Manager to discuss.

    I have concerns about damage / issues with the common property in my building / estate, who shall I contact?

    Please contact your Strata Manager or Building Manager as a matter of priority - refer to your Mirvac Owner's Manual for their details or, any communication from your Strata will have their contact details.

    What are the by-laws for?

    Your Contract of Sale and Mirvac Owner's Manual contain the registered by-laws for your building. These are the "laws" that will govern what you can and cannot do within your new apartment.  If you have any questions about the by-laws or would like to discuss changing a particular by-law, contact your Strata Manager directly.

  • FAQs Relating to Master Planned Communities (Houses)

    I have purchased land from Mirvac, what do I do next?

    Contact your Mirvac Sales Agent if you wish to discuss Mirvac building a Mirvac home on your land block.

    I would like to gain access into the common facilities – who should I contact?

    You cannot gain access into the common facilities until you have settled on your property. With settlement completed, your Mirvac Settlement pack may have contained swipe passes for the common facilities. If not, please contact your Strata Manager / Community Manager to discuss.

    What process do I need to follow to make variations to my new home?

    Make contact with your Mirvac Customer Relations Consultant. They will be able to guide you through the appropriate process.

    When can I view my new home?

    Please make contact with your Mirvac Customer Relations Consultant. A viewing will depend on the construction program.

    When can I collect the keys and move into my new home?

    Key collection is available after settlement. Contact your Mirvac Customer Relations Consultant to discuss the date of settlement and location for key and settlement pack collection. You are free to move into your new home anytime after settlement has been completed.

    I have concerns about damage/issues with the common property in my estate, who should I contact?

    Please contact your Strata Manager / Community Manager as a matter of priority - refer to your Mirvac Owner's Manual for their details or, any communication from your Strata or Community Manager should provide you with their contact details.