Mirvac’s commitment to quality goes beyond design, construction and community initiatives.
Mirvac takes a personalised approach to customer care, providing you with the highest level of service through every stage of your property purchase. When you purchase land, a home or apartment from Mirvac, you will have the support of Mirvac’s dedicated Customer Relations Team, making the handover of your property as smooth as possible. We will keep you updated on the construction progress, assist you with the settlement process and introduce you to your new property.
We’re here to answer all your queries before and after you move in, ensuring your association with us is as rewarding as possible.
Our commitment: to deliver a quality product and service experience that meets your expectations of Mirvac. To achieve this, we aim to:
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The Mirvac Group (Mirvac Limited and its controlled entities) collects and uses personal information about you to provide you with information you request from Mirvac. Mirvac also uses your personal information for related purposes including to request your feedback on the products and services provided by Mirvac. If you do not provide all the personal information Mirvac requests from you, Mirvac may be unable to provide these products or services to you.
Mirvac may disclose personal information about you to third party agents and service providers to assist Mirvac in the operation of its business to provide the products and services you request. Your personal information may also be disclosed to overseas recipients who use the personal information to assist Mirvac in the operation of its business.
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By submitting this form, you agree to Mirvac using your personal information to promote its products and services. If
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information about how you may send your request to Mirvac.
Mirvac currently builds homes only on Mirvac Estates.
Please refer to your Mirvac Owners Manual, provided at the time of settlement. You can also contact your Strata Manager, Building Manager, Neighbourhood Community Manager.
Mirvac Customer Relations may be able to assist with a range of queries about your Mirvac property. Please click on the Property I Own - Question / Issue tab to lodge your query directly to Mirvac Customer Relations.
Emergency situations should be dealt with by the experts – refer to your Owners Manual for the trades that built your home or contact your Building Manager / Strata Manager.
The National Broadband Network is being rolled out throughout Australia. It is available in a number of our master planned communities as well as our apartment towers. Check with the Mirvac Sales Agent at the project you are interested in, or NBN direct for further information.
Each of Mirvac’s construction sites have set hours of operation as part of the development consent.
It is important to establish accounts for your essential services – insurance, power, gas, water, telephone, internet. Refer to your Mirvac Owners Manual for suggested service providers.
Make contact with your Building / Strata / Community Manager. They will be able to provide you with information on any upcoming events or meetings.
You will meet your neighbours when out and about doing normal activities. Privacy laws restrict us from providing information on other owners.
Please fill in the Property I Own - Question / Issue form to lodge your concerns. We will respond to you within 24 hours (during operating hours).
Prior to any building work being undertaken or external finishes being changed, you must check with your local council and any other relevant authorities. Once Mirvac have completed a property and handed over the keys & settlement pack, we will not be able to assist in further modifications. However, the Owners Manual provided at settlement may contain contact details for some trades if you wish to engage them directly after council and Strata Manager consent has been granted.
Your Mirvac home is provided with a self contained smoke detector unit. This has a back up battery. The alarm will "beep" every 30 seconds indicating the back up battery must be renewed.
Ensure you replace globes with high quality ones.
Please refer to your Mirvac Owner's Manual and any specific information provided at the time of settlement. Depending on the age of your property, you may need to book a service call with an air conditioning company.