Customer Service

The Mirvac Difference

Mirvac’s commitment to quality goes beyond design, construction and community initiatives.

Mirvac takes a personalised approach to customer care, providing you with the highest level of service through every stage of your property purchase. When you purchase land, a home or apartment from Mirvac, you will have the support of Mirvac’s dedicated Customer Relations Team, making the handover of your property as smooth as possible. We will keep you updated on the construction progress, assist you with the settlement process and introduce you to your new property.

We’re here to answer all your queries before and after you move in, ensuring your association with us is as rewarding as possible.



Customer Charter

Our commitment: to deliver a quality product and service experience that meets your expectations of Mirvac. To achieve this, we aim to:

  • Be responsive to your needs.
  • Be available from 9:00am – 5:00pm Monday to Friday (excluding public holidays)
  • Provide you with regular and clear information, customised to your requirements
  • Respect your personal information in all dealings
  • Value your feedback to improve our services
  • Provide a forum for customers to express any dissatisfaction with either the timeliness or quality of our service / product


Important Notice: Mirvac Post-Completion Works Across Projects

In the current environment, we are taking the necessary measures to ensure the Health and Safety of our customers, staff, suppliers and the community. Our Mirvac Customer Relationship and Settlement Team are here to support you on the contact details below to talk through your concern. The team is available from 9:00am – 5:00pm Monday to Friday.

NSW:
E: 
nswcustomer@mirvac.com
P: +61 2 9080 8520

QLD:
E:
qldcustomer@mirvac.com
P: 
+61 7 3859 5959

VIC:
E:
viccustomer@mirvac.com
P: 
+61 3 9695 9408

WA:
E:
wacustomer@mirvac.com
P: 
+61 8 9424 9864

At this time, we would like to respectfully request that all non-critical works to your property be rescheduled at a later date. Our Mirvac Construction and maintenance team are available to promptly assess all critical concerns that deem your property unsafe.

Other contact information:

  • For any life-threatening emergencies please contact 000 directly.
  • For any issues that arise that need immediate attention please refer to your Owner’s Manual
  • Apartments Only - For any damage or issues with the common property in your building or your estate please contact your Strata Manager or Building Manager.

We appreciate your understanding and cooperation during this time.


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Common Questions

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Property I Own – Question / Issue

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Common Questions

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Complaints & Dispute Resolution 

At Mirvac, our commitment is to deliver you a quality product and service experience that will meet your expectations. While we always aim to be responsive to your needs, if you have already formally raised your issue with Mirvac and still believe that we have failed to deliver on the timeliness and quality of our promise, we provide you with an avenue of formal appeal via our Customer Dispute Resolution Committee .

Please contact our Customer Dispute Resolution Committee by completing this form. We will acknowledge your issue formally within 24 hours (during operating hours) by phone. We will then liaise with you as required to work through your concerns.

Dispute Resolution

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